Smarter Customer Service. Powered by Ai. Backed by Humans.
Ai when it helps. Humans when it matters.
Introducing Norango.ai — the UK’s first truly hybrid customer service solution.
We combine cutting-edge AI voice agents with real, UK-based human support to deliver a seamless experience across phone, chat, and web. It’s customer service that never sleeps, always answers, and knows when a human touch matters most.
99.999% of all calls answered!
What is conversational voice Ai?
Conversational Voice AI is artificial intelligence that can understand and respond to spoken language in real time. It powers conversational agents (like our own “Amy”) that can talk to callers just like a human would — answering questions, booking appointments, handling support requests, and more.
How Voice AI is Trained
Voice AI is “trained” using:
- Pre-built language models (already understand natural speech in 31 languages)
- Personalised voice (cloned to reflect your brand)
-
Business-specific data (like your services, pricing, FAQs, or calendar)
- Intent mapping (so the AI knows what a caller wants, like “book an appointment”, "buy a product" or “cancel a service”)
You can also “fine-tune” it with real conversations, feedback, and continuous learning — improving accuracy over time.
Smarter than a call handler. Managed by Experts.
Norango AI voice agents answer calls instantly, understand natural language, and get things done — fast. No sick days, no training gaps, no missed opportunities.
Unlike human staff, our AI never:
🟧 Puts callers on hold
🟧 Forgets a detail
🟧 Needs breaks or goes off-script
Instead, it:
🟧 Answers every call within seconds
🟧 Books appointments in real time
🟧 Logs data directly into your systems
🟧 Supports 31+ languages fluently
Built on ChatGPT and trained on your business, it knows your services, pricing, and FAQs inside out — and learns from real conversations to get better over time.
And you don’t have to lift a finger.
We set it up, manage it, monitor it, and keep it performing at its best — all included.
Listen to Norango.ai in Action.
Discover how Norango.ai handles real-world customer service scenarios with speed, accuracy, and a human touch. These six audio demos showcase our AI agents solving real problems—seamlessly integrated with booking systems, CRMs, calendars, and more. Unlike others, we don’t just answer calls—we connect the dots.
Choose between Ai, Live or Hybrid.
AI‑Powered Voice Agents with Live Receptionist Backup
Norango.ai offers intelligent AI voice agents that handle routine enquiries, bookings, and FAQs instantly, 24/7. These AI agents seamlessly escalate complex or high-value calls to qualified human receptionists—ensuring no missed call and no human left waiting
24/7 Live Virtual Reception & Call Handling
Norango.ai's round‑the‑clock virtual receptionist service combines cloud contact-centre infrastructure with skilled agents who answer calls, take messages, respond to emails, and manage live chat—scalable to fit your business needs, without upfront hardware or staff costs
Multi‑Channel Contact Centre for Any Type of Business
Manage every customer interaction through a single, hybrid contact centre—covering phone, email, and live chat—powered by AI and supported by real UK-based agents. Deliver a seamless, professional experience across channels, with pay-as-you-use billing.
Linked to Your Favourite Apps
Norango.ai connects effortlessly with major CRMs like HubSpot, Salesforce, Zoho, Bitrix24, and more. Every call, lead, and booking is synced in real time — keeping your pipeline up to date, your team in the loop, and your follow-ups fast and effective.
See Integrations
Everything You Need to Deliver Effortless Customer Service
Norango.ai is a fully managed voice AI service, built from the ground up by seasoned contact centre experts to work seamlessly for your business. There’s nothing to learn, no software to figure out, and no scripts to write — we handle everything for you. From setup and configuration to integration with your booking system or CRM, we design your AI agent to sound natural, reflect your brand, and handle real conversations with your customers. We continually monitor and fine-tune performance, and if a call ever needs a human touch, it’s automatically escalated. It’s voice AI without the hassle — just tell us how your business works, and we’ll do the rest.
Rock-Solid Reliability
Every call answered. Every message logged. With 99.999% uptime and seamless AI-to-human escalation, your business stays responsive around the clock.
Blazing-Fast Performance
AI voice agents handle routine calls instantly, slash wait times, and deliver answers faster than any human ever could — without sacrificing quality.
Built to Grow With You
From solo entrepreneurs to enterprise teams, Norango AI scales effortlessly — just add more channels, users, or services as your business expands.
Fully Customisable Experience
Your tone, your workflows, your brand and even your language. Norango AI is configured to match your business perfectly — from greetings to integrations.
Fully Managed, Zero Headaches
No dashboards, no buttons, no training. We handle setup, updates, call flows, integrations, and daily monitoring — so you don’t have to lift a finger.
24/7 AI + Human Support
Round-the-clock assistance is available, ensuring issues are resolved quickly, keeping your operations running smoothly.